Business Excellence is where vision meets execution.

We turn ideas into impact by driving optimization, innovation, and resilience across Mersaco, a reflection of our commitment to Go Beyond Care.

We drive efficiency by streamlining and standardizing processes, supporting digital transformation, and cultivating a culture that values continuous learning, accountability, and collaboration, where improvement is not an initiative, it’s a mindset.

Guided by a risk-based thinking, strong governance, and a robust Business Continuity Management, we ensure stability and agility in every transformation.

By partnering with Quality, IT, and the leadership team, we connect strategy with execution, building the capabilities, tools, and confidence that empower our people to deliver excellence every day.

Building the Foundation for Excellence

The Facilities Management division at Mersaco is the backbone of our operations, ensuring a safe, efficient, and fully functional environment across all our sites.

Our teams work together to provide the reliable infrastructure that empowers all of Mersaco to perform at its best:

Facilities Coordination acts as the central hub of our division, liaising with and supporting all other units. This team is also in charge of developing and maintaining all of the Facilities Management Division's standard operating procedures (SOPs), Delivers training and handles critical external transactions with Order of Pharmacists and Physicians, Ministries, and Banks.

Engineering & Maintenance keeps all of our critical assets operating at peak performance. This includes our infrastructure “ Warehouses & Buildings “ , equipment as Generators , UPS’s , HVAC’s , and systems like Synchro Panels & ATS  , as well as our entire vehicle fleet Management . Through proactive care and meticulous maintenance, we ensure business continuity and guarantee excellent, on-time distribution across all of Lebanon.

Security Control Management is dedicated to safeguarding our people, assets, and information with comprehensive protocols, state-of-the-art technology, and highly trained personnel. This unit is also in charge of Managing Security systems like firefighting equipment & alarms “Burglary, Fire, Flooding & Temperature Excursions “in addition to Vehicle, warehouse & Cold Rooms Qualifications.

Administrative Services handles the daily essentials, from utilities and cleanliness to logistics and administrative support, ensuring that every department has the resources it needs to thrive.

The Finance Department is a strategic partner in driving both growth and stability. Beyond numbers, the team plays a central role in guiding decision-making, ensuring that resources are managed efficiently and aligned with Mersaco’s long-term objectives. Through careful planning, budgeting, and forecasting, Finance provides the insights needed to anticipate challenges, seize opportunities, and support sustainable growth.

The department also upholds the highest standards of accounting, compliance, and reporting, maintaining transparency and reinforcing the trust of stakeholders, and partners. By monitoring performance and ensuring adherence to financial controls, Finance safeguards the company’s integrity and resilience.

We drive excellence by optimizing efficiencies, managing risks, and enabling strategic investments that reinforce our capabilities. Our role is to secure profitability, sustain agility, and pave the way for long-term growth and competitiveness.

Human Resources is at the heart of building a strong, capable, and motivated workforce.

The division is dedicated to attracting top talent, nurturing professional growth, and fostering a culture where people feel valued, supported, and inspired to contribute. It all begins with talent acquisition and onboarding, ensuring skilled professionals seamlessly integrate into the organization.

Through continuous learning and development, mentorship, and career growth opportunities, we empower employees to reach their potential and thrive alongside the company, cultivating essential competencies and strong leadership at all levels. With a focus on employee relations, engagement, and well-being, we promote open communication and initiatives that strengthen team spirit and loyalty, reinforcing our unique company culture. At the same time, our compensation and benefits programs ensure fairness, competitiveness, and recognition.

Through these pillars, Human Resources is committed to developing leaders, enhancing individual and collective competencies, and strengthening a vibrant, inclusive company culture.

The IT & Digital division is the engine behind Mersaco’s technological evolution, enabling smarter operations, seamless connectivity, and informed decision-making across the organization. Our team ensures a strong foundation through secure, reliable, and scalable IT infrastructure and support, keeping operations running smoothly every day.

Beyond support, we drive digital transformation by streamlining processes, reducing manual tasks, and enhancing both internal workflows and customer experiences. With a growing emphasis on data management and analytics, we transform information into insights that guide strategy and continuous improvement.

At the same time, cybersecurity remains a top priority, with robust measures in place to safeguard digital assets, protect privacy, and ensure business continuity.

Together, these capabilities empower Mersaco to lead with technology, today and into the future.

Our Marketing Communications & E-Commerce department shapes Mersaco’s brand presence and digital engagement across every touch point.

From social media and corporate communications to company events, we build meaningful connections that embody our vision of “Beyond Care.”

Launched in 2024, Phreya is Mersaco’s dedicated beauty e-commerce platform, designed to bring dermo-cosmetics, makeup, and personal care products directly to consumers’ doorsteps. More than just an online store, Phreya enriches the shopping experience with expert advice and educational content, guiding customers in making informed choices. In a world where customers seek more than a simple transaction, Phreya offers a personalized journey that blends convenience, expertise, and trust.

Together, we drive impactful communication and seamless digital journeys—for both professionals and consumers.

Pharmacovigilance at Mersaco Beyond Care, Always for the Patient

At Mersaco, patient safety is our top priority. Our dedicated Pharmacovigilance Section operates 24/7 to monitor, assess, and report safety-related issues with precision and efficiency.

We maintain a robust and fully compliant PV system that meets international regulations and is reinforced by regular audits to ensure transparency and the highest standards of care. Through swift ICSR processing, we provide timely and reliable reporting to our partners, supporting safe and effective healthcare practices.

Beyond compliance, we actively promote a culture of safety through continuous training, innovative initiatives, and awareness campaigns, building trust and accountability both within our organization and across the healthcare community.

If you experience or wish to report an adverse event and / or Special safety situations, our Pharmacovigilance team is ready to assist you at any time:

• Email: pv.mersaco@mersaco.com
• Call Center: 1276
• Landline: +961 1 396 000
• Hotline: +961 3 932 133 | +961 76 930 098

Your safety matters — always

At Mersaco, the Promotion and Partner Business division connects global healthcare leaders with the Lebanese healthcare community, ensuring therapies, innovations, and expertise reach the patients and professionals they are designed to serve.

Our strength lies in integrated marketing and medical expertise, reinforced by cross-functional collaboration that ensures every initiative is effective, compliant, and impactful. With Business Unit Heads, Marketing and Medical Managers, Field Managers, Medical Representatives, and Medical Science Liaisons, we combine scientific credibility, market insight, and operational excellence.

Through tailored scientific exchanges, educational programs, and field initiatives, we build trust, deliver measurable value, and align every action with our partners’ global strategies, maximizing impact locally.

At Mersaco, we don’t just represent brands, we amplify their purpose, turning partnerships into sustainable growth and better outcomes for patients.

Our Quality Department is dedicated to building a robust and sustainable Quality Management System (QMS). Guided by international GxP standards and WHO guidelines, we safeguard every step of our operations to ensure product quality, patient safety, data integrity, regulatory compliance, and operational excellence, all while driving sustainability and green initiatives.

As certified Quality Auditors, we manage processes with transparency, ensure our facilities, equipment, and systems meet international standards, and reinforce trust through rigorous audits. With a strong business continuity mindset, we mitigate risks and safeguard patient wellbeing.

Through a data-driven approach, strong risk management practices, and continuous training, we foster a culture of quality and safety across the organization. By combining innovation with sustainability, we go beyond today’s challenges to shape a safer, greener, and more resilient future for our patients and partners, and truly Go Beyond Care!

At Mersaco, Regulatory Affairs is more than compliance, it’s about shaping progress with purpose.

Our Regulatory Affairs team works closely with health authorities, suppliers, and partners to simplify complex regulatory pathways, minimize delays, and accelerate access to life-changing products. Through transparent communication and seamless collaboration, we ensure every milestone is achieved with confidence and precision.

From regulatory intelligence and end-to-end submissions to our “First Time Right” approach, we anticipate challenges before they arise, manage risks effectively, and deliver outcomes that strengthen every link in the value chain.

It's not just about securing approvals, it’s about building trust, driving growth, and unlocking sustainable success.

The Supply Chain Department plays a pivotal role in ensuring smooth and reliable operations across the organization. By working cross-functionally, the team connects different functions, aligning processes to meet customer needs with precision and consistency.

On a day-to-day basis, the team oversees the flow of products, coordinates with stakeholders, monitors performance, and ensures that timelines and standards are consistently met. Their work keeps operations moving seamlessly and ensures that commitments to customers and partners are fulfilled without interruption.

With a focus on planning, control, and continuous improvement, the Supply Chain team enhances efficiency, minimizes risks, and ensures resilience even in challenging conditions. Through agility, collaboration, and a commitment to excellence, every step is designed to uphold quality, safeguard business continuity, and reinforce trust — supporting Mersaco’s mission to deliver healthcare solutions with confidence and care.